Refund policy

Return and Refund Policy

Last updated: July 28, 2026

At evcmjqpb.shop, we are committed to providing customers with a dependable and transparent shopping experience. If your order does not meet your expectations, our return and refund policy explains how we handle return requests and customer support.

Return Eligibility

Customers may request a return within 30 days after receiving their order.

To be eligible for a return:

The item must be unused and kept in its original condition.
The product must include original packaging and any included accessories.
Customers must provide valid order information.

Items that have been used, damaged due to customer handling, modified, or returned without complete components may not qualify for a return.

Return Request Process

To request a return, please contact our customer support team:

Email: info@evcmjqpb.shop

Please include your order number, product details, and the reason for your return request. Our team will review your request and provide the next steps.

Return shipping costs are the responsibility of the customer unless the item received is damaged, defective, or incorrect.

Refund Process

After the returned item has been received and inspected, we will notify you of the refund result.

Approved refunds will be processed to the original payment method within 5-10 business days. The actual processing time may vary depending on your payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you purchased, please contact us within 7 days after delivery.

We will review the situation and provide an appropriate solution.

Cancellation Policy

Cancellation requests must be submitted within 24 hours after order confirmation. Once an order has entered fulfillment or shipment preparation, cancellation may no longer be possible.